Privacy Policy

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources where permitted by law.

Personal Information You Provide:

• Contact details including name, email address, phone number, and business address
• Account credentials and profile information for our learning platform
• Payment and billing information when you enroll in our educational programs
• Communications you send to us, including support requests and feedback
• Educational records and progress tracking within our learning management system
• Professional background information for course customization purposes

Automatically Collected Information:

• Device information including IP address, browser type, and operating system
• Usage patterns and navigation behavior on our platform
• Cookies and similar tracking technologies for platform functionality
• Location data when relevant to service delivery (with your consent)
• Technical logs and error reports to maintain service quality

Your information helps us deliver personalized educational experiences and maintain the quality of our business communications platform. Here's exactly how we use different types of data:

Service Delivery and Educational Support:

• Creating and managing your learning account and educational progress tracking
• Delivering course materials and facilitating access to our learning platform
• Providing technical support and responding to your inquiries
• Customizing educational content based on your professional background and goals
• Processing payments for courses and educational materials

Communication and Engagement:

• Sending course updates, educational resources, and platform notifications
• Providing information about upcoming learning opportunities (typically scheduled 6-12 months in advance)
• Sharing relevant industry insights and educational content via email newsletters
• Facilitating peer-to-peer learning through our community features

Platform Improvement and Analytics:

• Analyzing usage patterns to improve our educational content and platform functionality
• Conducting research to develop new learning resources and course offerings
• Ensuring platform security and preventing fraudulent activities
• Generating aggregate statistics about learning outcomes and user engagement

We don't sell your personal information to third parties. However, we may share your information in specific circumstances that support our educational mission and legal obligations.

Educational Partners and Service Providers:

• Qualified instructors and educational consultants who deliver course content
• Technology providers who help us maintain our learning management system
• Payment processors for secure handling of course enrollment transactions
• Cloud hosting services that store educational materials and user data securely
• Analytics services that help us understand platform usage and improve user experience

Legal and Safety Requirements:

We may disclose information when required by Australian law, court orders, or government regulations. This includes compliance with the Privacy Act 1988 (Cth) and other applicable legislation. We'll notify you of such disclosures when legally permitted to do so.

Under Australian privacy law, you have significant rights regarding your personal information. We've made it straightforward to exercise these rights through our platform and support channels.

Access and Correction Rights:

• Request a copy of all personal information we hold about you
• Update or correct inaccurate information in your profile
• Download your educational records and course completion certificates
• Review how your information has been used and shared

Control and Deletion Options:

• Delete your account and associated personal information (subject to legal retention requirements)
• Opt out of marketing communications while maintaining access to essential course updates
• Restrict how we use your information for research and analytics purposes
• Object to automated decision-making that affects your educational experience

How to Exercise Your Rights:

Contact our privacy team at info@zelonarivum.com with your request. Include your full name, email address, and specific details about what you'd like us to do. We'll respond within 30 days and provide clear instructions for any additional steps needed.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Protecting your information is fundamental to everything we do. We've implemented comprehensive security measures that reflect industry best practices and Australian privacy requirements.

Technical Security Measures:

• End-to-end encryption for all data transmission and storage
• Multi-factor authentication for admin access to user data
• Regular security audits and vulnerability assessments
• Automated backup systems with encrypted storage
• Secure data centers with physical access controls

Operational Security Practices:

• Staff privacy training and regular security awareness updates
• Strict access controls limiting who can view personal information
• Comprehensive incident response procedures
• Regular review and update of security policies
• Third-party security certifications and compliance monitoring

Data Breach Response:

In the unlikely event of a data breach that poses serious harm, we'll notify affected users within 72 hours and provide clear guidance on protective steps you can take. We'll also report the breach to the OAIC as required by law.

We keep your information only as long as necessary to provide our educational services and meet legal obligations. Our retention periods are designed to balance your privacy rights with practical educational needs.

Educational Records:

• Course completion certificates and transcripts: Retained indefinitely to support your professional development
• Learning progress and assessment data: Kept for 7 years after course completion
• Discussion forum posts and peer interactions: Deleted 3 years after account closure
• Educational content you've created: Retained until you request deletion

Account and Personal Information:

• Basic profile information: Deleted within 90 days of account closure
• Payment and billing records: Retained for 7 years as required by Australian tax law
• Support communications: Kept for 3 years to improve service quality
• Marketing preferences and communication history: Deleted immediately upon opt-out

Automated Deletion:

Our systems automatically delete expired data according to these schedules. You can also request immediate deletion of most personal information by contacting our support team. Some information may need to be retained longer due to legal requirements or legitimate educational purposes.

While we primarily store data within Australia, some of our educational technology partners operate internationally. When we transfer information overseas, we ensure it receives equivalent protection to Australian privacy standards.

Countries We May Transfer Data To:

• United States: For cloud hosting and educational technology services
• European Union: For specialized learning analytics and course development tools
• Singapore: For regional educational content delivery

Transfer Safeguards:

• Standard contractual clauses that require equivalent privacy protection
• Regular audits of international partners' privacy practices
• Encryption during transmission and storage regardless of location
• Right to request that your data remain within Australia (may limit some features)

We use cookies and similar technologies to enhance your learning experience and understand how our platform is used. You have control over most of these technologies.

Essential Cookies:

• Login authentication and session management
• Learning progress tracking within courses
• Security features and fraud prevention
• Basic platform functionality and navigation

Optional Analytics and Preferences:

• Understanding which educational content is most valuable
• Improving platform performance and load times
• Remembering your display preferences and settings
• Personalizing recommended courses and resources

Managing Your Cookie Preferences:

You can adjust cookie settings through your browser or our platform's privacy controls. Disabling certain cookies may limit some features, but won't prevent you from accessing core educational content. We'll clearly explain any functionality impacts when you modify these settings.

Our business communications platform and educational programs are designed for professional adults. We don't knowingly collect personal information from individuals under 18 years of age.

Age Verification:

• Account registration requires confirmation that users are 18 or older
• Course enrollment includes professional background verification
• Payment methods typically require adult financial accounts

If We Discover Underage Users:

If we become aware that someone under 18 has provided personal information, we'll delete their account and all associated data immediately. Parents or guardians who believe their child may have created an account should contact us right away.

For educational programs involving participants under 18 (such as sponsored youth initiatives), we obtain explicit parental consent and follow additional privacy protections as required by Australian law.

We update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. You'll always know when changes have been made and what they mean for you.

How We Notify You of Changes:

• Email notification to all registered users at least 30 days before significant changes take effect
• Prominent notice on our platform login page
• Updated "Last Modified" date at the top of this policy
• Summary of key changes in plain language

Your Options When We Update Our Policy:

If you disagree with material changes, you can download your educational records and close your account before the changes take effect. Continuing to use our services after the effective date means you accept the updated terms.

We maintain historical versions of our privacy policy, so you can always review what terms were in place when you first joined or at any point during your educational journey with us.